Senior Technical Writer

• You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

• Collaborate closely with product managers, support engineers, and other stakeholders to gather and comprehend technical information for documentation purposes
• Guide the planning and execution of documentation projects, ensuring alignment with software/hardware development timelines and objectives
• Use a content management system (CMS) to draft, review, and publish technical information for product end users
• Utilize advanced knowledge of documentation tools, standards, and platforms to streamline content creation, review, and publication processes
• Drive continuous improvement initiatives for documentation quality, incorporating user feedback, and staying current with industry best practices
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• A BA or BS in a related field (English or Computer Science), or equivalent experience
• 5+ years of experience in the technical writing field, with a successful track record of designing, authoring, and delivering online technical documentation
• Demonstrated command of the English language, both written and spoken, ensuring the production of clear and accurate documentation for an English-speaking audience
• Strong technical writing skills and impeccable written and oral communication skills, grammar skills, and interpersonal skills
• Experience with one or more CMS systems such as Paligo or Zendesk Guide

• Experience in building content analytics reports and dashboards leveraging Google Analytics, Zendesk Analytics, or similar tools
• Ability to create engaging multimedia content, including quick tip videos and visual aids, to supplement and enrich technical documentation.

Samsara