Customer Service Executive

Universal Business Team

  • Cranleigh, Surrey
  • £27,500 per year
  • Permanent
  • Full-time
  • 20 days ago
Job Description:UBT Recruitment are working with a well established family-run SME based in Cranleigh. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences.Working hours, Salary & Benefits:
  • Monday to Friday 7:30am-4:30pm
  • Salary: £27,500 per annum
  • Free parking on site
  • Free EV chargers
  • 25 days holiday + 8 bank holidays
  • Holiday purchase scheme
  • Free lunch everyday
  • Early finish on Fridays
  • Pension scheme
Customer Service Executive Duties:
  • Process customer orders from Sales quotations or via direct enquiries
  • Set up new customer data on ERP system and creating deals on the CRM system
  • Check orders processed to ensure accuracy and jobs created for the Operations team
  • Booking in and confirming customer deliveries
  • 1st and 2nd line phone answering
  • Creating and sending quotes to customers
Requirements:
  • Familiarity with MS office and ERP systems
  • Calm under pressure, not easily stressed
  • Ability to move between several tasks quickly and accurately
  • Reliable - follows through on promises and decisions
  • Well organised / able to prioritise own workload
  • Friendly and assertive telephone manner
  • Polite, patient and understanding

Universal Business Team