Capacity/Availability Manager - Melbourne
Datacom
- Melbourne, VIC
- Permanent
- Full-time
- Defines and implements Capacity/Availability Management policies, processes, tools and procedures
- Work with customers to obtain and understand demand requirements and patterns of business activity
- Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
- Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
- Monitor and track delivery of services against relevant SLA's.
- Build strong relationships and develop a sound understanding of the client's business needs, demand requirements and patterns of business activity
- Escalate risks discovered in, or affecting, the Capacity/Availability Management service
- End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.
- Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment
- Experience working in an ITIL aligned environment
- Broad understanding of technical concepts and frameworks
- Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment