Order Admin and Placing Advisor
ARL Recruitment
- Watford, Hertfordshire
- £29,431 per year
- Permanent
- Full-time
- Ensuring all orders are captured within a 24 hour turn around.
- Prepare contracts ensuring all key details and requests are included.
- Use proactive communication to ensure contracts are sent and received within SLAs.
- Liaising with dealers to ensure vehicles specs are accurately and effectively ordered.
- Building and maintaining mutual beneficial relationships with the dealer network.
- Placement of all customer quotes with most competitive supplier.
- Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
- Highlighting vehicle specification issues and working with the dealers and customers to ensure we meet a happy resolution.
- Prioritising stock vehicles and committed stock deals to ensure a fast turnaround.
- Confidently contacting drivers and employers to resolve issues regarding contracts and vehicle updates from the dealers.
- Managing and investigating complex issues by taking ownership of the case.
- Supporting the achievement of the delivery process by successfully and effectively processing requoted orders with great attention to detail.
- Liaising with insurance partners for VIP drivers
- Updating customers on progress of quotes via email or phone as required
- Case management and responses within agreed hourly and Daily KPIs
- Handling inbound calls and confidently contacting drivers and employers to resolve any queries.
- Excellent verbal and written communication skills
- Excellent knowledge of Excel.
- Analytical thinker.
- Polite and professional telephone manner.
- Proactively looks for how to do the best job.
- Asks questions to gain further context and impact.
- Self-starter with high skill levels of organisation and time management.
- Thrives when working as part of a team.
- Ability to flex and prioritise to meet varied business pressures.
- High accuracy levels and attention to detail.
- Confident in handling conflict.
- Ability to explain how to others.
- Motivated by and understands the importance achieving targets.
- Focused on the solution not the problem.
- A positive view, driven to make things better.
- Motivated by analysing data to find the root cause.
- Holistic thinker who looks for the best result not the easiest fix.
- Detailed and methodical.
- Creative and future thinking, not bound by current situations.
- Able to co-ordinate many / complex steps to get results.
- Talent for making the complicated, simple.