Senior Customer Success Manager
Momos
- Singapore
- Permanent
- Full-time
- Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
- Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.
- Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
- Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.
- Conduct thorough investigations and troubleshooting to resolve client issues promptly.
- Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.
- Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
- Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.
- 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
- Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
- Proactive mindset, eager to learn, and committed to continuous professional development.
- Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
- Passionate about working with customers, dedicated to exceeding their goals.
- Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
- Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
- Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.
- Location: Singapore
- Private Health Insurance
- Paid Time Off
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team!