Customer Services Engineer
Ribbon Communications
- פתח תקווה
- משרה קבועה
- משרה מלאה
- Engineer scalable and cost-effective network solutions tailored to customer needs
- Collaborate with customers to define network requirements and translate them into technical designs
- Oversee the implementation of network configurations, ensuring seamless deployment and integration
- Diagnose and troubleshoot customer technical issues with promptness and accuracy
- Implement effective solutions to restore network functionality and optimize performance
- Proactively identify potential network issues and recommend preventative measures
- Contribute to the continuous improvement of network support protocols and procedures
- Provide expert assistance with ongoing network troubleshooting and maintenance activities
- Generate insightful reports on network performance metrics and customer engagements
- Maintain accurate and detailed documentation of troubleshooting procedures and resolutions
- 3+ years of experience in telecommunication protocols, specializing in MPLS, BGP, OSPF, VPLS, and VLANs
- Deep comprehension of Ethernet protocols, TCP/IP, LAN/WAN protocols, and switching/routing protocols, demonstrating a comprehensive grasp of network fundamentals and advanced connectivity solutions
- Extensive knowledge of SDH, DWDM, and OTN technologies, with hands-on experience in planning, deploying and troubleshooting high-bandwidth network infrastructures
- Strong understanding of Unix/Linux operating systems, including proficiency in navigating, managing, and troubleshooting server environments
- Experience working in a dynamic and collaborative global services center, adept at working independently and as part of a team to deliver 24/7/365 support for a diverse range of customers and projects
- Proficiency in English (Reading & Writing) to facilitate effective collaboration with diverse teams and customers
- Proficiency with RIBBN products, enhancing familiarity with equipment and platforms
- Technical degree (e.g., Electronics Engineering, Practical Engineering, Computer Science) for a strong foundation in network principles and problem-solving
- Experience managing multi-vendor network environments
- Proficiency in scripting languages and network automation tools
- Strong interpersonal and communication abilities
- Awareness of emerging network technologies and trends