Reservation Agent

Accor

Doha, Qatar
Permanent
Full-time

15 days ago
Apply easily

Company DescriptionContemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.Job DescriptionReservation AgentYou are the beginning of an exceptional guest experience. As a Hotel Reservation Agent, you are setting the tone for the guest experience by creating a welcoming and positive environment that sets the stage for an enjoyable stay.What’s in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Meet the needs of customers and inform them of the services offered
Propose a response adapted to the needs of the customer
Know the geographical and competitive environment of the establishment
Present the Group's or brand's loyalty program
Apply the procedures and policies defined by the brand and the hotel and of course Versatility, you will actually have to do Reception (C/IN & C/OUT) for the greatest pleasure of our customers and the team.
Guest registration and room assignment, accommodating special requests whenever possible to assist
Knows cash handling procedure
Have thorough knowledge of Front Office system, i.e. Opera
Have working knowledge about reservation
Have knowledge of handling telephone, internal and external
Have full knowledge of master keys, ving cards system
Handles check in and check out efficiently

QualificationsYour experience and skills include:

Guest focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English; additional languages are a plus
Knowledge of the hotel industry
Ability to work effectively in a team and sense of initiative
Availability and responsiveness
Commercial spirit
Sense of welcome and contact
Team spirit

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor