Retention Manager

Marshall Motor Group

  • Salisbury
  • Permanent
  • Full-time
  • 2 months ago
Retention Manager Job descriptionRetention ManagerLocation: BMW & MINI SalisburyHours: 45 hours per weekBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount schemeWho we areMarshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.The roleWe are seeking a Retention Manager to join our BMW & MINI dealership in Salisbury and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Head of Sales. Within this role you will work on a customer service basis, including outbound calls and in-person meetings regarding finance agreements with past and present customers, using the BMW database and E-Max to assist in this task. You will be working alongside the Sales Management team.Who you are
  • Previous experience as a Retention Specialist or Customer Service manager
  • Exceptional time management
  • Excellent customer service and telephone skills
  • Strong administrative skills
What you’ll do
  • Liasing with past and present customers to discuss their finance renewals
  • Booking customers in for appointments with members of the sales team
  • Liaise with the senior management team to discuss appointment statistics
  • Diary Management for scheduled call backs with customers
  • Attending weekly trading calls with senior management teams to update them on retention figures
  • Working on and updating internal systems
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Marshall Motor Group