Retention Manager
Marshall Motor Group
- Salisbury
- Permanent
- Full-time
- Previous experience as a Retention Specialist or Customer Service manager
- Exceptional time management
- Excellent customer service and telephone skills
- Strong administrative skills
- Liasing with past and present customers to discuss their finance renewals
- Booking customers in for appointments with members of the sales team
- Liaise with the senior management team to discuss appointment statistics
- Diary Management for scheduled call backs with customers
- Attending weekly trading calls with senior management teams to update them on retention figures
- Working on and updating internal systems