Senior Service Desk Consultant – 50K
Ascent People
- Liverpool Warrington, Cheshire
- £40,000-50,000 per year
- Permanent
- Full-time
- Are you a Senior Service Desk Consultant who can kick-start a service desk function for a software vendor?
- Are you ITIL trained?
- Do you have experience in Incident management?
- Resolving customer issues, incidents, and problems where feasible, through product knowledge and technical investigation.
- Develop trusted relationships with clients and stakeholders responsible for services.
- Ensure adherence to service management principles – ITIL led; Configuration management, problem management, change management, IT helpdesk function, release, and version control.
- 5+ years’ service desk/Incident management experience
- Working within a product support role alongside IT technicians and engineers
- Experience in utilising the ITIL framework in the delivery of IT services.
- Experience in overall infrastructure, desktop support, Microsoft & Office 365 suite (Outlook, Exchange, etc.).
- Previous experience in software delivery and/or delivering project services to multi-client environments.