SYP - Service Delivery Analyst (Service Desk)
South Yorkshire Police
- Melton, Suffolk
- £26,487-29,085 per year
- Temporary
- Part-time
- Providing effective first line fault resolution via recovery, technical accuracy, consistency, and compliance with best practice laid down in the Information Technology library and within the timescales specified in existing Service Leve Agreements.
- Providing and promoting a quality standard of customer care that in turn improves customer perception and satisfaction.
- Liaising with other IS practitioners and specialist functions.
- Performing incident and problem management functions in accordance with the associated process.
- Responsibility for effectively managing customer expectations.
- Setting the organizational standard for customer engagement.
- Serving as a communication channel between customers and the IT organization.
- Providing a first contact/first line resolution for customers wherever possible to support the shift left approach.
- Acting as the first point of escalation to all business and users.
- Previous IT Service Desk experience.
- Good Telephone Manner.
- Good Interpersonal and Communication skills.
- An understanding of IT/Communications & Telephony equipment.
- Good Administration and Customer Care skills.
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability:
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks