Performance Improvement Manager
Foundever
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Identify performance improvement opportunities and manage projects using Lean/Six Sigma methodologies.
- Assist Operations Managers by conducting root cause analyses and implementing improvement strategies to enhance performance and customer satisfaction.
- Take responsibility for implementing, maintaining, and enhancing Foundever Peak Operating Standards.
- Recommend solutions and controls, and execute approved recommendations.
- Act as the primary contact for planning, managing, and overseeing internal and external audits, providing focused leadership and direction.
- Evaluate technology proposals and provide recommendations to senior management.
- Continuously improve Quality Management System processes, identifying risks and opportunities for enhancing product conformity.
- Analyse customer data to identify trends and customer needs, making recommendations to increase satisfaction.
- Lead internal audit planning and management, ensuring compliance with QMS standards.
- Bachelor's degree or equivalent work experience.
- Proficiency in Performance and Quality Improvement principles, methodologies, best practices, and tools.
- Minimum of two years' experience in contact center operational management.
- Proficiency in performance improvement methodologies and quality management systems.
- Strong analytical skills and proficiency in MS Office applications.
- Excellent communication and interpersonal skills.
- Fluency in English; additional languages are valued.
- Type of contract: Contract of Employment.
- Quarterly Performance Bonus: 20% of the base salary (based on performance)
- Working hours: Between 9:00-17:00, Monday to Friday (with certain exceptions based on project needs and working hours).
- Work from a modern office in Warsaw's Mokotów district with the possibility of hybrid work.
- Subsidies for glasses and holidays, employee referral program, vouchers for various occasions (holidays, Children's Day, etc.).
- We offer private Medicover insurance.
- Access to a Multisport card, as well as the internal Everbetter program promoting a healthy lifestyle.
- Professional development through training and collaboration at the international level.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku aplikowania.When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.
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