Area Director of Sales
Southwest Hospitality Management
- Flagstaff, AZ
- Permanent
- Full-time
- Devise strategies and techniques necessary for achieving optimum sales goals.
- Increase sales volume by effectively managing segmentation mix and efficient selling rates, keeping current with supply and demand trends, economic indicators, and competitors.
- Identify new business that fits sales parameters for different markets through strong prospecting and conducting weekly outside sales calls through lead generation.
- Strong prospecting and soliciting of new and return group and corporate business through action plan, preparation, and execution.
- Maintain accounts, contacts, activity, and business trace details within the Delphi sales platform.
- Consistently offer professional, friendly, and engaging service, building respectable client relationships.
- Ensure prompt and courteous service is extended to both internal and external customers.
- Participate in weekly sales and revenue calls by providing current account/group information and execute strategies.
- Properly train and continually work alongside the sales coordinators to ensure all guidelines and procedures are being consistently followed.
- Work closely with Department Heads and Front Office teams to ensure customer satisfaction disseminating all pertinent contract information on a timely basis.
- Establish parameters, quotes and negotiate prices, confirmed by written contracts within guidelines with both the sales coordinators and GM.
- Able to extract data from pertinent reports to understand competitor's strengths and weaknesses and know how to effectively sell against them.
- Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations.
- Effectively develop relationships within the community to strengthen and expand customer base.
- Monitor production of all accounts and evaluate trends within the market.
- Remain current in all updates to brand standards, new procedures and required training.
- Ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis.
- Prepare weekly, monthly, quarterly, and annual reports, as required.
- Review, update, and participate in the annual sales and marketing plan process.
- Balance operational, administrative and colleague needs.
- Embrace a positive initiative attitude to help increase workplace productivity.
- Able to work a flexible schedule that may include evenings, weekends, and holidays.
- Handle all duties according to hotel policies, procedures, standards, and code of ethics.
- Maintain confidentiality of guest information and pertinent hotel data.
- Promote a safe working environment, adhere to all safety and security policies and procedures.
- Always maintain a professional image through appearance and dress.
- Other duties as assigned by the hotel General Manager and SVP of Sales & Marketing.
- Work base will be from the assigned hotel given; however, the expectation is regular weekly visits to each property assigned within each market.
- Identify new business that fits sales parameters through strong prospecting and conducting weekly outside sales calls through lead generation.
- Attend property specific receptions to generate leads and interact with customers.
- Organize and execute local and nearby feeder market blitzes.
- Partner with third party meeting planners to generate additional leads and bookings.
- Establish relationships with local businesses and organizations and be an active member in local industry associations.
- Attend appropriate trade shows, and organize sales trips in local markets and feeder cities as directed by the SVP of Sales & Marketing.
- Must possess excellent communication skills, both written and verbal required.
- Proactive sales approach, assertive and fast-paced, driven to succeed.
- The ability to converse with different cultures professionally and positively.
- Ability to focus attention on guest needs, always remaining calm and courteous.
- Able to develop and proficiently make presentations with targeted messages in various settings, to include groups and prospective customers.
- Able to organize, plan, and manage workload working in a fast-paced environment.
- Strong interpersonal problem. solving abilities
- Highly responsible & reliable.
- Efficient in operating hotel property Management systems.
- Knowledge of Delphi and/or Hotel Sales Pro experience.
- Proficient in Microsoft Office programs; Word, Office, PowerPoint, and Excel.
- Be available to travel to complete property visits as well as other various functions to conduct business.
- Must always possess a valid driver's license to operate a company vehicle and be required to travel to complete the duties of a Director of Sales.