Customer Service Admin Intern

Ban Leong Technologies

Geylang, Singapore
Training
Full-time

22 days ago

Ban Leong is a brand name in the technology products distribution industry since 1993. Headquartered in Singapore, we distribute a diverse range of IT accessories, multimedia and data storage products in both commercial and consumer segments. Leveraging on our 30-year brand history, we have successfully repositioned and strengthened our brand as a name synonymous with innovative, fashionable and user-focused tech-savvy products.Job DescriptionThe Customer Service Admin Intern will assist with Return Merchandise Authorization (RMA) & RMA Claim Processing, providing support through monitoring and documentation of RMA processes. The intern will help manage customer expectations and maintain customer relationships by processing relevant information in response to customer queries.Internship Duration: Sep 2024 to Mid-Jan 2025Key Responsibilities:

RMA & RMA claim processing: Support day-to-day Service Operations such as Receiving & Shipping.
Document and maintain all current RMA processes, focusing on measurable and continuous improvement.
Manage Customer Satisfaction by establishing and communicating RMA data to customer for customer claims and product returns.
Communicate and provide relevant information to customers in response to customer queries about products and services.
Inventory Management: Conduct and assist in RMA inventory count and stock inventory management.
Submit monthly RMA claims and liaise with vendors on CN/replacement.
Support continuous work and performance improvement strategies.

Job Requirements:

Minimum GCE ‘O’ Level qualification
Basic knowledge in Microsoft Office (Word, Excel)
Excellent verbal & written communication skills
Attention to detail, well-organised, and able to prioritise multiple tasks
Ability to work cooperatively with others

Application InstructionsPlease apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

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