Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: **Job Description: Support Analyst (Unix, SQL, Java L2 Production Support)** **Role Overview:** We are seeking a skilled and motivated Support Analyst with experience in Unix, SQL, and Java to join our L2 Production Support team. The ideal candidate will provide technical support, troubleshoot complex issues, and ensure the stability and efficiency of production systems. This role involves working closely with development teams, operations, and stakeholders to drive quick resolution of incidents and proactive problem management. --- **Key Responsibilities:** 1. **Unix Troubleshooting and Support:** - Monitor and troubleshoot applications in Unix environments. - Analyze logs to identify and resolve underlying issues. - Perform tasks using Unix commands such as sed, awk, grep, cut, tail, ps, kill, and others. - Manage system performance through capacity management and log segmentation. 2. **Database Management:** - Work with RDBMS environments like Sybase ASE/IQ, Oracle, or DB2. - Diagnose and resolve database issues, including deadlocks and performance tuning. - Write and debug advanced SQL queries, stored procedures, and indexes. 3. **Programming and Scripting:** - Utilize structured or object-oriented programming languages (Java, C++, VB, .NET, etc.). - Leverage scripting languages like Shell, Perl, Python, or JavaScript for automation and problem-solving. - Develop scripts for file parsing, process automation, and log analysis. 4. **Incident and Problem Management:** - Handle production incidents, identify patterns, and analyze root causes. - Collaborate with App Dev teams to implement effective solutions and process improvements. - Manage incidents, problems, and changes within ITIL frameworks. 5. **Team Collaboration and Leadership:** - Provide technical guidance to support specialists and junior team members. - Facilitate clear communication with stakeholders regarding technical and functional issues. - Lead discussions with App Dev and senior stakeholders to drive resolution strategies. 6. **Continuous Improvement:** - Observe system performance to suggest and implement proactive optimizations. - Stay updated with emerging technologies and best practices in support and development. --- **Skills and Qualifications:** - **Technical Expertise:** Proficiency in Unix environments, advanced SQL queries, and at least one programming language (Java preferred). - **Problem-Solving Skills:** Strong analytical skills for identifying root causes and resolving issues in development or production settings. - **Communication Skills:** Excellent ability to articulate technical details and coordinate with cross-functional teams. - **Experience:** Proven track record in application process management and production support, with hands-on knowledge of incident, problem, and change management processes. --- **Preferred Qualifications:** - Certification in ITIL or relevant frameworks. - Exposure to monitoring tools and performance tuning techniques. - Experience working in fast-paced, high-pressure production environments. Join us to make a meaningful impact on system reliability and performance while growing your career in a dynamic, collaborative environment. Habilidades: Horário de trabalho: Domingo a quinta -feira: 13 às 22h. Candidatos preferencialmente devem estar em Londrina (presencial)/ São Paulo. Inglês avançado/fluente.Formação Acadêmica:Não informadoSalário:A combinarCargo:Analista de SuporteEmpresa:Decision groupAtua com consultoria de mão de obra de serviços de tecnologia.Ramo:Recursos Humanos/ Recrutamento e seleção (FJ)
