Associate Technical Service Engineer
Fujitsu
- Canberra, ACT
- Permanent
- Full-time
- Application support technician and SME supporting live Configuration Management applications and services within the Defence ICT Environment.
- Follow both industry standard and defence standard service management policy, procedure, and best-practice.
- Provide technical advice in relation to the operations of Defence Configuration Management applications.
- Produce and maintain the processes and procedures for maintaining the Defence CMDB and related applications.
- Coordinate level 3 support of Configuration Management activities.
- Provide Level 2 & 3 support for Configuration Management applications.
- Timely & efficient resolution of incidents & tasks assigned through Defences' Incident Management Tools.
- Coordinate the reporting and maintenance of data quality within the Defence Configuration Management Database (CMDB).
- Ensures CMDB Discovery coverage and data quality comply with defined CMDB Managed Network Coverage Scope, Defence Configuration Management taxonomy, and Security requirements.
- Maintain and support the creation of new site codes, including the maintenance of the Defence Site Code Management database.
- Intermediate experience within an IT technical role, to offer Level 2 &3 support for applications, databases, and services.
- Intermediate experience in a Service Management position, including experience with ICT incident, change control and service request management.
- Intermediate experience in the utilisation of ITIL-based Service Management languages within a business environment.
- Configuration Management knowledge and skills
- Technical knowledge of network design practices, terminology, and networking technologies. Specifically, in relation to IP-based networking technology.
- Knowledge of specific technical specialism's, provides detailed advice regarding their application or service & is capable of learning to execute specialized tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
- Knowledge and skills in providing technical support in a broader ICT customer support context, particularly in relation to end-user or customer communication.
- Minimum ITIL V4 Foundations Certification.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.