Senior Technical Writer (maternity cover)
Ocado
- Wrocław, dolnośląskie
- Stała
- Pełny etat
- Ensure all content meets agreed standards for style, tone and information architecture, and meets the needs of its audiences.
- Identify narratives for the product and use those to explain how it works.
- Monitor the effectiveness of the content, identify gaps, and seek improvements where necessary.
- Ensure all work is reviewed and provide editorial oversight of the wider content produced.
- Work collaboratively with stakeholders to ensure relevant work is delivered according to development cycles.
- Make recommendations to improve the overall content strategy for technical communications supporting our platform development.
- Work closely with Product, UX and Engineering teams to ensure deliverables meet the objectives set by the business stream and the wider technical communications strategy.
- Develop an in-depth view of the products built by the business stream, and how they relate to other platform solutions.
- Play a key role in developing a platform language for our solution, so that features are named in accordance with the product and communications strategy, and that UI copy is suitable.
- Work with stakeholders to ensure all required work for product updates is identified and tracked in JIRA.
- Represent the technical communications function at business stream planning meetings and help coordinate writers in the delivery of content in the development cycle.
- Ensure work is delivery-focussed and effort is balanced against product deadlines.
- Technical Communications Practice Lead
- Product Managers
- UX Designers
- Technical Architect
- Release Managers
- Training Managers
- Exceptional written English.
- Experience in writing documentation for software, such as help instructions, user guides, release notes, and tutorials, according to accepted modern industry standards.
- Experience in writing for translation.
- Outstanding attention to detail.
- Experience in working in an agile and continuous integration development environment, following a 'docs as code' approach.
- Experience in defining or contributing to technical writing processes and style guides.
- Experience in content structure and strategy.
- Experience in SME and stakeholder management.
- Experience in managing tasks in JIRA.
- Excellent communication skills, to people of all levels.
- Good organisation and prioritisation skills.
- Experience in writing API documentation and references.
- Using static site generators such as Jekyll, and writing in Markdown.
- Using Git, or other version control systems.
- Working with distributed teams across multiple locations.
- Permanent Contract
- Multi-Sport Card
- Medical Insurance
- Life assurance
- Lunch Vouchers
- Training and Development opportunities