Sr. Customer Insights Manager - Technical, Customer Experience & Business Trends
Amazon
- 上海市
- 长期
- 全职
- Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to AWS leadership through crisp narratives
- Continuously absorb and share knowledge about the latest product and scientific developments relevant to AWS/ Cloud space
- Contribute to team study roadmap by synthesizing AWS product plans, customer needs, and industry trends
- Design and build proof of concept experiments that best describe the quality of the customer experiences of AWS products and servicesAbout the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).We are open to hiring candidates to work out of one of the following locations:Shanghai, 31, CHNBASIC QUALIFICATIONS- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONS- 5+ years of product or technical program management, business development for tech products, technical consulting, or technology experience
- Graduate Degree in computer science, engineering, mathematics, or related technical field
- MBA or Master's Degree in business
- Excellence in technical communication across all seniority levels
- Experience using cloud offerings
- Experience with AWS services
- Experience in hands-on coding or testing experience