Collection Specialist
DFP Recruitment
- Melbourne, VIC
- Permanent
- Full-time
- Provide exceptional customer service supporting customers.
- Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach.
- Asking clear questions, actively listening, and providing clear instructions to assist customers.
- Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.
- Experience in customer service and debt recovery.
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
- Ability to empathise, build trust and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
- Confidence in navigating multiple systems while talking to a customer.
- Excellent organizational, time management and data entry skill.
- Opportunity to establish successful career and career advancement.
- Enjoy work from home flexibility.
- Great working environment and contribute to the company's growth.
- Full training provided in the CBD.