Sales & Service Support Specialist

Elekta

Brno, Jihomoravský
Trvalý pracovní poměr
Plný úvazek

Před 2 měsíci

Are you a current Elekta employee?Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more details!Description:The Sales & Service Support Specialist position supports sales managers and field service engineers in the CWE region of administrative tasks so that they can concentrate in the best possible way on achieving pre-defined goals, taking into account local guidelines and laws. In addition, this position supports the local sales department in the preparation of offers and the processing of tenders, support with marketing tasks, and last but not least assist with administration of medical device registration and radiation protection documentation. Due to the high level of communication skills and the extraordinary ability to work in a team, this position helps to ensure professional and efficient sales and service tasks, which contributes to a high level of employee and customer satisfaction.Main responsibilities

Administration and maintenance of offers and public tenders towards to customers
Preparation of offers and processing of tenders in cooperation with sales and service management
Assist with contractual management review and perform contract risk review
Account lifecycle management (Salesforce/CLM)
Maintenance of the master data and installed base of our customers in coordination with other functional areas
Creation of purchase orders and quotes
Manage relationship with suppliers
Provide assistance to customer’s and supplier’s inquiries on email or telephone and escalate complaints to relevant departments.
Document management
Manage registration of medical devices (SUKL)
Administration and maintenance of documentation related to the Radiation Safety (SUJB): Assisting the radiation protection officer in the Czech and Slovakia with administrative activities, e.g. with regards to handling permits/licenses, dosimeter calibration and evaluations, radiation protection work instructions, radioactive source handling and registration, support of internal and external audits
Support local organization to assure compliance with appropriate safety, quality and other regulatory / management systems.
Radioactive source management (ordering, scheduling, deliveries,)
Support for field service team with administrative activities, e.g. spare parts orders and returns, shipping and calibration of service tools
Ad-hoc execution of letter and parcel dispatch, organization of incoming and outgoing goods
Marketing organizational support

Skills & knowledge required

Professional, customer-centric appearance and behavior
English and Czech language is required, German is advantage
Very good IT skills with MS Office and ideally also with CRM and ERP systems (Salesforce, Coupa, M3 is advantage)
Strong analytical skills with an excellent sense of dynamically changing situations and priorities
Interest and curiosity to acquire knowledge independently.
Strong communication skills
High degree of teamwork, self-organization, and personal responsibility
Exceptional self-motivation and flexibility
Knowledge in the field of public procurement and medical devices is advantage
Knowledge in the field of radiation protection is advantage

Elekta

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