Senior Payment Associate
Starling Bank
- Cardiff
- Permanent
- Full-time
- You will be responsible for the ownership of various payment schemes including;(Current Account Switch Service, BACS, Faster Payments, and SWIFT/SEPA)
- Promptly dealing with queries and investigations
- Liaising with other banks
- Ensuring SLAs are adhered to
- Show ownership and accountability for offering solutions that help and benefit our customers
- Actively seek to improve processes and workflows
- Support payment processing
- Support incident management
- Work closely with the reconciliation's team to resolve outstanding breaks
- Maintain existing and create new procedural documentation
- Proactively resolving technical errors that arise across all payment schemes
- Able to manage and resolve customer complaints
- Strong Communication Skills
- Attention to Detail
- Ability to work independently as well as in a team
- Time management - adhering to SLAs
- Ability to adapt to change
- Written communication skills
- Ability to prioritise workload
- Previous payments experience
- Strong Customer Service Skills
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing