IT Field Service Engineer - Kerry ( South West ) Region
Tierneys Office Automation
- Killarney, Co Kerry
- Permanent
- Full-time
- Provide on- site support to our customer base
- Develop and build positive and professional relationships with our customer.
- Liaise with other engineer's/technicians and customers
- Diagnose/troubleshoot software, hardware, and network issues at customer sites.
- Install/Configure servers, computer equipment & peripherals
- Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
- Communicate regularly with the dispatcher regarding on site visits
- Document onsite information for Hudu
- Update the ticketing system after each call
- A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates' careers
- Have experience and a proven track record in a similar customer facing role in the IT sector.
- Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
- Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
- Good interpersonal skills, works well with others.
- Excellent communication skills, fluent in speaking and writing English essential.
- Hold a full, clean Irish /EU driving license
- Be available to work out of hours - evenings and weekends on a rostered basis
- Company vehicle
- Fuel Card
- Competitive salary
- Twenty three days annual leave plus public holidays
- Life Assurance Scheme
- Opportunity to gain industry recognised qualifications
- Active sports and social club
- Employee Assistance Programme (EAP)
- Career progression
- Educational Assistance programme