Concierge

• Greeting and welcoming our guests while processing their check in and check out.
• Pre-contacting guests to plan their vacations.
• Responding and attending to our guests inquiries via email and in person.
• Taking initiative to add a personalized experience to our guests stay.
• Turning moments into memories for our guests through sparkles.

• Service focused personality is essential and experience as a concierge and/or front desk agent.
• Strong interpersonal and problem solving abilities.
• Prior experience working with Opera.
• Bilingual Spanish and English.

• The ability to connect with specified VIP guests prior to arrival to review reservations, making note of but not limited to: arrival/departure time, transportation needs, restaurant bookings, housekeeping service times, amenities requested, and preferences.
• The ability to field concierge-related requests/inquiries as well as monitoring Concierge-Inbox to review and action guest requests.
• The ability to assist with phone calls and general inquiries about the property.
• The ability to act as the voice and heart of all VIP engagement.
• Flexibility to work on different shifts, weekends, and holidays.
• Greeting and welcoming our guests while processing their check in and check out.
• Pre-contacting guests to plan their vacations.
• Responding and attending to our guests inquiries via email and in person.
• Taking initiative to add a personalized experience to our guests stay.
• Turning moments into memories for our guests through sparkles.
• Help the front desk team with the group check ins and check outs.

Fairmont