Deployment Analyst (RFM & Configuration)
McDonald's
- London
- Permanent
- Full-time
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.Company Vision and Culture…Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better togetherJob DescriptionHybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotelyThe Opportunity
In this exciting opportunity will be part of a team accountable for the smooth and frequent deployment of a range of restaurant platforms (Kiosk & POS). You will be planning and ensuring the readiness for deployment of the latest and greatest features and releases to ensure restaurant and platform stability.What will my accountabilities be?
- Work within fortnightly sprints to review all feature related configuration changes for the UK & Ireland market.
- Oversee the entire new feature RFM (Restaurant File Maintenance) deployment process, from initial changes in the test environment to piloting in live restaurant settings, and ultimately coordinating with an offshore RFM team to implement changes across all restaurants in the UK & Ireland.
- Collaborate weekly with the test lab manager to evaluate and discuss all updates to the XML Filter files in the test lab Collaborate closely with key stakeholders from the optimisation team, Marketing and Operations to review configuration documents for new features provided by global partners.
- Determine the implementation strategy for new features, estimate required timelines, and gather additional information needed from stakeholders.
- Prioritise and manage stakeholder expectations in line with business needs.
- Implement RFM configuration in the staging environment and coordinate with the Product Officers to schedule and manage pilot tests.
- Following testing approval, finalise and execute plans for widespread implementation, managing the offshore RFM team to ensure accuracy and compliance with test sign-off.
- Verify that all feature configuration changes maintain backward compatibility across every version of Sesame in the estate.
- Depending on project needs, implement RFM configurations in staging environments to assist with defect resolutions.
- Analyse proposed changes for additional implications and execute necessary modifications in RFM.
- Ensure all changes comply with the established Release Deployment process and the Change Advisory Board (CAB) process for modifications across all operational stores.
You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.Who are my customers?
Customers of this role will include:
- Our Franchisees and restaurant teams
- Global Technology colleagues in other McDonald’s markets and those working in global and segment functions.
- Our supplier partners
- Work closely with Asset & Configuration team to ensure restaurants’ are configured correctly pre-deployment.
- Proficiency in XML and configuration management tools.
- Excellent communication and coordination skills, capable of working effectively with both technical teams and business stakeholders.
- Ability to manage multiple projects and adapt to new challenges in a fast-paced environment.
- Experience in project management and ways of working (Agile or Waterfall).
- Computer proficiency required, with advanced skills in Excel, Word, PowerPoint, Jira, and Confluence preferred.
- Excellent problem-solving skills and curiosity to explore new ways of working.