Account Success Manager
Leads.io
- Market Harborough, Leicestershire
- £24,500-26,000 per year
- Permanent
- Full-time
- Building and maintaining strong relationships with clients
- Driving account expansion and increasing the lifetime value of our existing client base by identifying growth opportunities specific to their business goals
- Identifying opportunities for upselling or cross-selling of our services
- Resolving any issues or concerns raised by clients
- Identifying blockers affecting client conversions from lead receipt to sale and providing support to drive an increase on their ROI
- Understanding conversion metrics and educating our partner base with speed to lead and contact strategy
- Providing regular updates and reports to clients on account performance and progress
- Monitoring market trends and competitor activity relevant to clients
- Collecting payments where required and resolving any discrepancies
- Collaborating with internal departments to deliver on client expectations
- Taking part in new and existing projects
- Proven experience in Account Management
- Track record of revenue growth, expansion and retention
- Commercial acumen with a growth mind-set
- A passion for building and nurturing client relationships
- A natural talent to thrive in a fast-paced work environment, multi-tasking a number of different processes
- Experience in debt management and payment collection
- £24.500 - £26.000
- 25 holidays per year
- Hybrid working
- An open and inclusive culture that fosters personal growth and initiative
- Knowledge sessions hosted by internal and external experts
- Health insurance
- Provided equipment (Macbook, mouse/keyboard)
- Access to mental health support through OpenUp is offered anonymously and without cost
- The opportunity to work fully remotely for up to a month per year from a location of your choice