Field Service Engineer

• Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
• Interface with customers via customers visit / telephone / email to provide quality product support.
• Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
• Provide applications / user / technical training.
• File product complaints according to company procedures.
• Assist with spare parts inventory management for various products.
• Identify training needs and make recommendations.
• Maintain preventive maintenance and troubleshooting and document accordingly.
• Document and update internal procedures.
• Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
• Deliver a superior level of customer after sales support.

• High School Diploma with strong hands-on technical service experience with medical equipment
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint
• Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
• Customer oriented and focused
• Travel within New Zealand as assigned. May require occasional travel outside of New Zealand

Steris