Customer Relationship Engineer

• Be the main representative of the plant to the customer and represent the customer in the plant.
• Manage the residents or subcontractors (for delegated activities) at customer premises, if applicable.
• Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path, …) and ensure all validations as required by customer are completed.
• Review and discuss customer quality results (based on each internal and external communication platform, ensure the correctness of these applications).
• Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products.
• Define and enforce the scale of customer voice within the plant and implement / leads appropriate recovery plan with the plant.
• Drives customer compliant resolution process, ensuring robustness of problem solving.
• Ensure the correct escalation of the alert system in the Plant and the appropriate feedback to the customer.
• Check the control plan application in serial life production periodically.
• Can represent plant quality during the launch of new programs.
• Track all warranty claims.
• Preserves physical initial and boundary samples if applicable of the product and archives the initial samples approval files.
• Manages derogations with the customer.
• Has the responsibility and authority to stop non conforming products, shipments and / or production.
• Perimeter: pre launch production to end of life.
• Drive and ensure all customer specific requirements within defined perimeter.

• Engineer Bachelor
• A minimum of 3 years professional quality experience.
• Fast moving manufacturing experience.
• Experience of leading problem solving initiatives.
• Automotive experience or other functions is a plus.

• Good quality foundation (capability study, SPC, FMEA, problem solving methodology, Control Plan, ...).
• Strong analytical and proven team problem solving skills.
• Continuous improvement attitude and detail oriented.
• Good in verbal and written communication skills.
• Must be able to establish good customer intimacy.
• Ability to anticipate customer issues and provide solutions.
• Ability to provide advice and communicate clearly to the management team.
• Knowledge of Customer standards and ISO 9001 / IATF 16949 requirements and Audit qualification are a plus.

Faurecia