Quality Analyst I – Content Management
Johnson Controls
- Pune, Maharashtra
- Permanent
- Full-time
- Collaborate with the content manager, content specialists and quality assurance lead on day-to-day content management operations.
- Participate in project requirements gathering and analysis for improvement opportunities.
- Create stakeholder project and communication plans.
- Complete project milestones and stakeholder deliverables as per committed timelines and quality standards.
- Maintain systems of record (Intake Tool (ServiceNow), WorkQ, etc).
- Take complete ownership to deliver continuous improvements to team operations, ad hoc project coordination, and stakeholder experience (productivity and agility).
- Completion of Graduate or Postgraduate studies
- 6-10 years of experience in project management, specifically within the digital domain
- 2-3 years in HR operations or related internal operations environment
- Excellent reporting skills
- Strong understanding of process and project management best practices
- Exceptional proficiency in both written and verbal English communication
- Understanding of content management system (CMS) basics, such as ServiceNow
- Working knowledge of HTML5 or drag and drop HTML5 web builders, such as Amaze for ServiceNow
- Basic knowledge in graphic design and content quality analysis
- Customer and stakeholder management/service, influencing without authority