Technical Manager (MSP) - Rivonia
Performer Recruitment
- Johannesburg, Gauteng
- Permanent
- Full-time
- Act as the primary technical authority within the company, providing leadership and guidance for support and implementations.
- Collaborate with cross-functional teams, including project managers, solutions architects, and technical support staff, to ensure seamless project execution.
- Develop and set technical standards across the entire product portfolio and ensure that the standards are being adhered to.
- Define and implement necessary process and procedure to ensure a smooth running of the entire technical team whilst eliminating single points of failure within the teams and process.
- Define and implement a change control process for all internal as well as client changes.
- Serve as the technical interface between clients and our organization, ensuring clear communication and understanding of client issues and requirements.
- Work closely with the sales department to understand client needs and contribute to pre-sales technical discussions.
- Attend meetings with key clients to provide technical input where necessary.
- Utilize strong problem-solving skills to address challenges that may arise during project implementation or business as usual support.
- Proactively identify and mitigate potential risks, ensuring smooth transitions and a good predictable customer experience.
- Define and implement a process to manage inter-team escalations as well as escalations to third party vendors.
- Ensure that issues and escalations are resolved within the defined service level agreements.
- Collaborate with team members, fostering a positive and productive working environment.
- Drive accountability within the team, ensuring commitments and deadlines are met.
- Evaluate team members skills and capabilities and define training plans for individual team members.
- Manage training by facilitating external trainers and content.
- Defining training material and delivering continual internal training.
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 8+ years of experience in the IT industry, with at least 5 years within an MSP.
- Proven leadership experience, with a track record of successfully managing technical teams.
- Strong interpersonal and communication skills, with the ability to effectively interface with clients and internal stakeholders.
- In-depth knowledge of IT project management methodologies and best practices.
- Familiarity with cloud technologies, cybersecurity, and network infrastructure:
- Strong Office 365 experience essential.
- Advanced networking skills a necessity. Strong understanding experience in configuring switches with VLANS, Spanning Tree, LACP and LLDP. Strong routing knowledge around static routing, dynamic routing and subnetting.
- Strong firewall skills, Fortinet experience or similar a necessity. 5 years' experience with firewalls is required.
- Knowledge and in-depth use of RMM and PSA tools essential. The Company uses N-Able N-Central as our RMM tool and Connectwise Managed as our PSA. Expieriance with these tools or similar is essential.
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