Digital Support Apprentice
Randstad
- London
- £13,000 per year
- Permanent
- Full-time
Pay: £13,000 per annum
18 Month Apprenticeship with a view of a full-time permanent position upon completion
Hours: Monday - Friday 09:00am - 17:30pmLocation - RemoteLevel 3 Digital Support Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided.Main Duties include:
- Responding to technical support queries through a range of communication channels.
- Identifying customer needs and assist them in using specific features.
- Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams.
- Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points.
- Transforming complex data into understandable insights.
- Contributing to the ongoing improvement of your team's processes.
- Resolving a range of issues using suitable tools and technologies.
- Assisting new clients with onboarding, training, and certifications.
- Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable
- Good communication skills
- An interest/passion it IT/computing
- Self-motivated, professional and enthusiastic