Omnichannel Key Strategic Initiative Lead @ UNIQA Polska

UNIQA Polska

Warszawa, mazowieckie Łódź, łódzkie
Stała
Pełny etat

19 dni temu

A minimum of 3 years in project management, ideally leading complex initiatives in the insurance or financial services industry
Strong leadership skills with the ability to collaborate effectively with diverse stakeholders at all levels of the organization;
Proven project management experience in financial institutions or similar environments, especially working in agile teams;
Excellent organizational skills and a clear track record of effective task breakdown, division, and accomplishment;
Persuasive and clear communication skills with a customer-oriented attitude;
Sense of urgency for time-sensitive manners;
Openness to innovative ideas, inclusion, and diversity;
Integrity as a leader, team member, and in regard to the customer;
Respect for all parties professionally involved;
An excellent command of English language;
Willingness to travel abroad at least once per quarter;
A bachelor's degree in business management, project management, insurance, finance or in a related field will be an additional asset.

Spearheading the group-wide Omnichannel Key Strategic Initiative: working closely with various departments to establish guidelines for a multi-channel approach across different business models (segments) / channels and along the entire customer journey; developing comprehensive roadmaps with country teams and oversee their implementation. This role will play a pivotal role in enhancing our customer experience and cross sell capabilities.What we offer:

Stable employment based on an employment contract;
Interesting work in an international environment;
Working among professionals with many years of experience in insurance;
Freedom to act - space for creating and implementing new solutions;
Good atmosphere conducive to cooperation;
Flexible working hours and the possibility of partial remote work;
A cafeteria benefits system - you decide what you use.

,[Lead the implementation of the Omnichannel Key Strategic Initiative, collaborating with stakeholders across different business model and departments to ensure alignment within the UNIQA Group;, Establish guidelines and best practices for a seamless multi-channel approach, encompassing online platforms, mobile applications, call centers, and physical branches;, Identify proactively development potential, gaps and weaknesses in omnichannel capabilities across all parts of the journey;, Develop and maintain comprehensive roadmaps for Omnichannel projects in cooperation with business leaders, outlining key milestones, deliverables, and dependencies;, Define and analyze performance metrics to evaluate the effectiveness of Omnichannel operations, making data-driven recommendations for continuous improvement;, Provide regular updates to senior management on project status, highlighting achievements, challenges, and opportunities;, Act as the go-to contact for international teams to support with overarching omnichannel logic;, Performing other various tasks upon the request of the immediate superior.] Requirements: Project management Additionally: Sport Subscription, Private healthcare, Friendly atmosphere, Flexible working hours, Group life insurance, Training budget, eTutor, Refer a friend scheme, Uniqa Club Membership, International projects, Free coffee, Bike parking, Shower, In-house trainings, Modern office, No dress code.

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