Regional Legal Operations Officer
Citigroup
- Belfast
- Permanent
- Full-time
- Accountable for the end-to-end supplier onboarding and payment cycle for law firms providing guidance and direction to outside counsel and non-legal vendors.
- Supervise legal operations analysts in Belfast/Tampa, responsible for ensuring production work is completed accurately and service level agreements are being met.
- Organize and conduct external legal accounts payable and matter management reviews with Internal Counsel and produce Key Performance Indicator (KPI) metrics to monitor effectiveness and efficiency.
- Conduct audits of legal operational processes and report findings. Based on the audit and quality control exercise results, instruct on process fixes (if any) and communicate throughout the organization as needed.
- Triage resolution of global legal operational escalations (e.g., authorizing law firm billable hourly rates, resolving outstanding accounts payable related queries and facilitating payments to Citi legal suppliers and vendors) by partnering with internal GLS functional leads and respective partners outside GLS.
- Represent Citi’s Legal Operations in the design, testing and implementation of applicable changes to the operational delivery processes, structure and policies, including proposing and implementing efficiencies to the global legal operational framework as needed.
- Develop measures to monitor and maintain global compliance with existing and newly issued corporate wide policies, standards, and guidelines.
- Manage issues/exceptions derived from the implementation of such policies in the region by partnering with Legal's Third Party Officer (TPO) and Subject Matter Experts (SMEs) across Enterprise and Operational Risk Management and Compliance and Controls Initiatives to develop, implement and manage applicable process improvement plans.
- Accounting, Finance or Law degree preferred. Bachelor’s Degree is required.
- Practical knowledge of common legal matter management, electronic billing systems and accounts payable / receivable practices (e.g., familiarity with electronic legal invoicing, timekeeping practices, task and expense codes). Passport experience preferred.
- Must be able to work in a fast paced, deadline driven environment with minimal supervision.
- An ability to lead and influence people across cultures at a senior level using sound judgment, successful execution of strategies, and an understanding of how to operate effectively across diverse businesses.
- Exceptional data analysis skills, including advanced proficiency with MS Office: Excel (V lookup, pivot tables, charts, and formulas), Word, Outlook, PowerPoint, and Access preferred.
- Strong written and oral communication skills, customer service orientation.
- Corporate Legal experience and accounting/finance background, Shared Services and Relationship Management experience a plus.
- Demonstrated diligence, attention-to-detail and follow-through skills.
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources