Campaign Administrator
Bill Gosling
- Manila City, Metro Manila
- Permanent
- Full-time
- Monitor campaigns for all channels including inbound/outbound voice, SMS, email and automated alerts in real time, to identify issues, and liaison with IT/Mission Control/Operations in order to adjust where needed for client service fulfillment and strategies
- Watch campaign for metrics including idle time, number of agents and adjust pacing as required for volume
- Manage which lists are being targeted, leads by time zone, callbacks scheduled vs. fresh leads, and filter in/out where needed
- Review and recommend adjustments to redial logic and attempts
- Identify and support helpdesk with desktop, dialer and network issues
- Review reports to understand and manage list exhaust, project dialing hours remaining before list is done, and advise where we need to shift agents
- Perform list analysis, contact wise and provide feedback/suggestion to applicable staff to include in performance analytics
- Project dialing hours when new lists are received based on previous 3 lists of trending
- Work with Operations to helping identify campaign leakage for continued operation and business improvement
- Champion company core values and other company programs
- Other duties as assigned