2nd Line IT Technician
TribePost
- Ringwood, Hampshire
- £25,000-28,000 per year
- Permanent
- Full-time
Salary: £25,000 – £28,000, DOE + Profit share + Benefits
Hours: 37.5 hours per week
Contract: Full time, PermanentJoin us as a 2nd Line IT Technician!Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.Benefits – The Package
- Ongoing training and support
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking
- Hybrid Working
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload
- Be helpful and approachable
- Excellent time management skills
- Good communicator
- Working knowledge of ITIL