Vision Associates - Eyecare Sales Associate
EssilorLuxottica
- Morrow, GA
- Permanent
- Full-time
- Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
- Assists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems.
- Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
- Shows patience and courtesy; tracks down answers to unfamiliar questions or products.
- Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details under the guidance of Licensed Optician.
- Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
- Attentive to details, asks clarifying questions, and consults with Licensed Optician as needed.
- Ensures finished eyewear meets Company optical standards and patient requirements and requests.
- Takes ownership to achieve exceptional results on individual and team goals.
- Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
- Commits to delivery date and time, seeks feedback and ask for referrals.
- Presents, celebrates and educates at time of dispense.
- Takes pride in dispensary appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.
- Effectively collaborate with all doctors and practice staff on a daily basis to ensure high level partnership for patient care
- Informs management of safety opportunities; demonstrates safe work practices.
- Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
- Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements, all company policies and procedures.
- Foster positive working relationships with the practice, communicating any concerns promptly to the Manager.
- Consistently maintains proper dress code.
- Performs other duties as assigned by Manager or as business needs.
- High school graduate or equivalent
- Strong customer service skills to include communication (listening, verbal, written) and team building
- Strong basic math skills
- Sales and service skills
- Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
- Embraces new technology and change
- Optical dispensing experience
- Previous eyecare and/or customer service experience