Operations Coordinator (client/customer management)
Oritain
- London
- Permanent
- Full-time
- ENSURE DELIVERY: Work with the Customer Engagement team to ensure deliverables included in contracts and/or project plans are met
- STAY CONNECTED: Recognize client issues and needs by staying connected with end clients and internal partners
- MAINTAIN DELIVERY MOMENTUM: Maintain delivery momentum by solving issues, unblocking problems and setting the pace to ensure DIFOT against commitments
- PLANNING: Lead continual delivery planning processes. Plan beyond delivery of product. Identify dependencies in plans across services and coordinate delivery. Anticipate and mitigate potential fiction points and blockages.
- RELATIONSHIPS: Build relationships with key Oritain stakeholders, subcontractor groups and customer organisations to deliver planned services
- EMPOWER CROSS-FUNCTIONAL TEAMS: Work with cross-functional internal teams to deliver client services in line with contracted obligations
- TRACK LOGISTICS: Actively engage with Oritain logistics team to ensure effective and efficient global movement of collected samples
- FOCUS ON OUTCOMES: Responsible for ensuring delivery process timelines and milestones are met. Focus on outcomes. Challenge and improve organizational processes.
- COMMUNICATE KEY DATA: Develop and update delivery schedules and ensure relevant staff members have timely access to project information and progress to plan. Make relevant contributions to external reports.
- MONITOR AND MANAGE DELIVERY PERFORMANCE: Proactively monitor and report operational performance and escalate identified delivery risks or milestone misses.
- ADHERE TO STANDARDS: Follow protocols relating to workflow, delivery management, project management and sample procedures
- MONITOR: Monitor and evaluate completion of tasks and projects
- PROTECT: Protect organisation value by keeping information confidential
- MAINTAIN: Maintain a level of professional and technical knowledge specific to Oritain’s competency standards by engaging in training and learning opportunities
- AGILE AND LEAN: Apply lean principles to provide frameworks for delivery that focus on continuous improvement.
- DEVELOP: Coach, mentor and develop Service Delivery Coordinators.
- CAN DO: Undertake other tasks as directed by your manager.
- Agile and Lean: Proven experience in applying Agile and Lean practices. Working level ability to visualize and make visible the work of the team.
- One to three years prior experience in one/mixture of the following field/s
- Account Management
- Delivery Management
- Project Management
- Logistics
- Science/Laboratory
- Data Management
- Good working knowledge of Excel
- Strong business acumen with a commitment and drive to achieve professional and company goals.
- Flexible and adaptable interpersonal style to influence others and share ideas and/or problem solve.
- Resilient and able to work under pressure.
- Good written and oral communication skills.
- Minimum of intermediate Excel skills to support booking and reporting deliverables
- Knowledge and experience with business tools and systems – standard office suite (Word, Excel, PowerPoint, Outlook), Atlassian package (Confluence, Trello).
- 27 days holiday + 8 bank holiday
- 2 days per calendar year for volunteering leave
- Breakfast bar
- Hybrid working - 3 days in the office
- Discretionary Bonus
- Enhanced Maternity/Paternity leave
- Pension