ServiceNow Consultant
Sales Consulting
- Cluj-Napoca, Cluj
- Permanent
- Full-time
- Represent the project stakeholders throughout planning, development, and release processes
- Manage the relationship with project stakeholders to identify, model, and document business, process, and data requirements
- Work with the Platform Support Team to develop release estimates
- Assist the Platform Support Team in understanding business and test requirements
- Translate the technical complexities to project stakeholders, ensuring understanding of design decisions
- Develop and modify ServiceNow Workflows, UI Components etc.
- Perform system and integration testing with sample and live data Monitor Health usage and overall compliance of the application
- Manage and resolve 3rd level incidents against ServiceNow applications
- Perform routine maintenance to include performance monitoring and error identification/ remediation
- Manage Update Set creation and migration
- Schedule and verify instance clones
- Lead ServiceNow releases upgrade planning and execution
- Manage Instance Security, User/Group Access/Access Control Lists
- At least 5 years of IT support and service delivery experience
- Strong skills in the use of Service Management tools
- Ability to manage professional relationships and build consensus among competing stakeholders
- ServiceNow Foundations eLearning Course (six self-paced, online modules)
- ServiceNow System Administration
- ServiceNow Advanced System Administration
- Knowledge of ITIL framework required
- ITIL V3 certification strongly preferred