Process Specialist
Vodafone
- București
- Permanent
- Full-time
- The Process specialist will be responsible to manage the Central Process library
- Design harmonized process blueprints, in collaboration with the process owners and including documentation
- Specify ticketing and tools requirements to the accountable areas (NSE, IT, etc) to implement the new processes. Lead and execute Tools Acceptance
- Lead the process adoption ensuring that all the affected areas/teams follow the new process. Responsible of the Process Quality Assurance and Optimization
- Establish and maintain relationships with Key Stakeholders inside Vodafone Network Operations. Organize regular reviews with stakeholders, coordinate execution of program tasks and participate in the definition of the harmonized processes
- Experience in business process management
- Experience as a project manager and command of project management methodology and as a moderator
- Optimization methods such as Six Sigma, Lean,
- Several years of experience in process management, project management knowledge with common process models (ITIL, eTOM)
- Very strong verbal and non-verbal communication, presentation, moderation skills and very good knowledge of English
- University degree: faculty of Electronics , Telecommunications and Information Technology or similar training in the field of electrical engineering, telecommunications, IT
- Min. 3 years professional experience in Network
- Work from Home - hybrid approach
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- Flexible Vacation - Take time off when you need it, we trust you
- Special Paternal Program - 4 months of paid paternity leave