Nonvoice/Voice - Retail Chat Support - No BPO Experience
Quezon City, Metro Manila
Permanent
Full-time
12 days ago
Your Key Responsibilities Answers phone calls and provides important information/ assistance to clients. Checks mail, fax and internet mail to provide customer assistance. Manages computer/on-line guidelines for the purpose of responding to customer queries.. Communicates with customer on the phone or using written correspondence to take care of concerns. Resolves customer issues on the first call/contact whenever possible without having to transfer caller. Follows escalation procedures as needed. Needed Qualifications Senior high school graduate or completed K-12 education. Previous customer service, sales, or typing experience is a plus. Good Communication Skills Perks You'll Enjoy Comprehensive HMO coverage for you and up to three dependents. Enjoy 28 paid leaves, including government-mandated benefits. Receive 13th Month Pay and opportunities for company-sponsored trips or retreats.