Junior Business Operation Analyst
EBANX
- Curitiba - PR
- Permanente
- Período integral
- Resolution of operational tickets from merchants;
- Connecting with various areas of EBANX to achieve the best resolution of demands;
- Responding to tickets according to pre-established SLAs (Service Level Agreements);
- Participating in internal improvement projects;
- Conducting training for merchants on the use of the Dashboard and other EBANX tools;
- Outstanding data driven mindset and problem-solving skills;
- Experience in a fast-paced, data-driven environment;
- Good communication skills, both verbal and written;
- Organization and proactive mind;
- Experience in presenting and conducting meetings;
- Excellent Microsoft Powerpoint and Excel skills;
- Advanced in English.
- Customer Service Experience
- Strong communication skills
- Storytelling skills;
- Desire to see the big picture;
- Advanced Spanish is a differential.
- Spanish, English, and Portuguese classes;
- Meal Allowance;
- Transportation voucher (if needed);
- WAVES - Program of goals and results (variable compensation);
- EBANX Play - Wellness (Gympass, e-Sports, SESC );
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;
- Semi-flexible hours (8 hours a day - Monday to Friday);
- EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
- Life Insurance: Life Insurance 100% paid by EBANX;
- Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!