Bilingual Customer Advisor (English/French) Speakers | Casablanca (Maroc)
- Casablanca
- CDI
- Temps-plein
Are you also comfortable working at night?As a Customer Care Agent For a worldwide logistic campany , you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)We are looking for you!!
Do not hesitate to send us your application.Your mission will consist in :- Ensure a good management of the various customer transactions
- Embody, promote and enhance the image, products and services of the brand.
- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
- Comply with the group's policy and procedures in terms of security and confidentialityProfil recherché :- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
- A high level of interpersonal communication skills
- Mastery of customer relationship management (CRM) techniques
- Good interpersonal skills
- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).Adresse de notre siège : 1100 Bd El Qods, Sidi Maârouf), Casanearshore ParkTraits de personnalité souhaités :Respect des règles Extraversion Distance émotionnelle Travail en équipe Conventionnel Flexibilité Implication au travail
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