Junior Operations Specialist in Customer Support (Chinese)
AirHelp
- Kraków, małopolskie
- Stała
- Pełny etat
- Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels).
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
- Work alongside other departments to ensure a seamless customer experience.
- You communicate fluently in English and Chinese, both spoken and written (min. B2).
- You have proven experience working with targets.
- You’re eager to learn lots of new things, both about the airline industry and customer service.
- You genuinely enjoy helping people and are willing to go the extra mile for them.
- You know how to find the right balance between great communication and getting things done.
- You’re good at following procedures and have an eye for detail.
- You thrive in a fast-paced environment.
- Ability to work in a shift system (24/7/365). Morning shift 8:00 - 16:00, evening shift 16:00 - 24:00, night shift 24:00 - 08:00.
- Internal training programs and knowledge-sharing events.
- Personalized progression plan.
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
- Life Insurance.
- MacBook Air.
- Unlimited, free use of AirHelp's services.
- Work from anywhere for 4 weeks a year.
- Annual travel allowance.
- Team days.
- Events and parties.
- At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2 million passengers in receiving their rightful compensation, and we've protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA.
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