IT Technical Administrator

• Assists in coordinating the daily operations and activities to effectively support IT infrastructure systems and services. * Organizes, prioritizes and handles administrative matters and ensures that activities/projects are implemented as required. Demonstrates skills to meet work demands and complete activities within established timeframes. * Acts as liaison to coordinate and implement IT systems and services, contract maintenance and repair service. * Resolves operational problems/issues. * Keeps Director informed of any issues/concerns which require intervention.
• Coordinates the implementation and maintenance of information systems and services. Participates in the development of objectives, policies, procedures and related IT standards/practices. * Collaborates with Information Technology staff and contractors to coordinate and maintain assigned IT systems and services. * Demonstrates knowledge and skills to define and communicate system specifications, modifications/changes, respond to problems, perform diagnoses and “troubleshoots” system when possible; notifies and assists staff to resolve issues including contacting and assisting vendors to maintain proper functioning. Coordinates the installation and upgrades of assigned systems/services. * Interacts with hospital staff, nursing, physicians and ancillary personnel to assure full utilization of IT infrastructure systems and services. * Assists in the design and development of standardized operational management reports/manuals in order to identify issues or monitor computers. * Assists with the design and implementation of system downtime and recovery procedures. * Provides technical direction and assistance to staff to provide continuous operations of information systems. * Provides research and assistance for special projects.
• Provides technical, analytical and administrative support and activities within assigned area to include: * Server monitoring and performance management. * Active Directory and UNIX account management. * Add, remove, modify and change settings as needed. * Backup monitoring and verification. * Plan and participate on Disaster Recovery exercises for network. * Monitor system use in a shared environment for capacity, utilization and planning. * Resolve, document and close trouble tickets where possible and escalate as required. * Participate in the identification, review and implementation of new IT infrastructure technology and services. * Ensure compliance with all federal, state and local communications mandates, operating procedures, data entry and retrieval requirements.
• Works effectively as a team member to promote and integrate Information Technology services through communication, cooperation and collaboration. * Serves as administrative liaison. Works collaboratively with information technology, hospital/medical staff, vendors and others in a customer responsive/professional manner, in compliance with MEDCARE standards. * Answers inquiries and resolves operational programs. * Communicates and interprets policies, procedures and standards of practices.
• Coordinates, assigns and reviews the work of section staff to ensure adequate service is provided and required duties/tasks are completed. * Coordinates and makes work assignments to ensure that daily workload is carried out through individual or cooperative activities. * Oversees the work of personnel and instructs them in the implementation of department operations, policies and procedures.
• Prepares and maintains required reports, records, logs and files for operational, administrative and compliance purposes. * Organizes data into reliable, timely and error free reporting items. * Utilizes computer and information systems to enter, format and retrieve data. * Maintains storage of logs/reports/records and data for orderly access.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in purchasing necessary equipment.
• Assists with care and maintenance of department equipment. * Monitors equipment and takes corrective action to ensure the integrity of the equipment and avoid non-scheduled downtime. * Reports malfunction of equipment to Director/Service Contractor. * Ensures that required documentation on testing and inspections of equipment is available for review and prepared in a timely, clean and concise manner.
• Maintains confidentiality in matters relating to department and hospital information. Adheres to established department and organization policies (i.e. HIPAA, Confidentiality and Compliance Policies).
• Completes required continuous training and education, including department specific requirements. * Attends staff meetings, all mandatory in-service and additional continuing education as required. * Maintains professional credentials and education necessary to keep abreast and maintain a current knowledge of IT infrastructure principles, concepts and techniques. * Attends and actively participates in meetings, conferences and seminars for the purpose of enhancing professional skills and sharing information on recent developments in IT systems and services.
• Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities which includes committees, monitoring and follow-up. * Participates in emergency and disaster drills as required. * Responds to problems/opportunities to improve systems/services.
• Provides coverage for relief and absences as required. Demonstrates flexibility to work evenings, nights, weekends and holidays to maintain continuous IT infrastructure systems and services.

• Associate's Degree or equivalent combination of relevant education and/or experience in computer science, information system or related field. Required
• Technical certifications such as A+, MCP, CCNA are desirable. Upon Hire Preferred
• At least 4 years experience Four (4) – Five (5) years experience in a technical support or operations center support role. Required

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Regional One Health