Level III Support Analyst
Anaplan
- York
- Permanent
- Full-time
- Investigating complex issues raised by users
- Communicating progress of issues/fixes to both technical and non technical users
- Using your problem solving and creativity to derive solutions where needed for users
- Guiding users through sophisticated solutions
- Detailing investigations of new issues
- Prioritising customer cases within your own queue
- Raising bugs where appropriate
- Onboarding new features and changes to the Support Teams
- Graduate or early in career analyst working with data analytics tools / Excel
- Degree in Mathematics, Physics, Electronic Engineering or Computer Science. (Similar degree using large and complex data sets).
- Quick learner with a desire to understand sophisticated systems and software behaviour
- Genuine passion for problem solving and persistence when vital
- Analytical skills with a methodical approach
- Ability to work to time constraints within an exciting environment
- Ability to switch focus as priorities change
- Good communication skills with ability to convey technical information clearly
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.