Senior Operations and Engagement Officer, APS Level 6, Digital Experience & Engagement
Department of Industry, Science, Energy and Resources
- Canberra, ACT
- Permanent
- Full-time
- All Locations
- Applications close 01/05/2024
- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.
- industry.gov.au
- consult.industry.gov.au
- social media
- newsletters
- Maintaining a holistic view of the department’s strategic priorities and customer and stakeholder needs. This ensures our channels are providing current, targeted, integrated and useful information, products and services.
- Partnering with subject matter experts across the department to determine how to meet business goals with user-centred content and content marketing solutions.
- Partnering with communications colleagues on copywriting, editing, campaign planning, content marketing and promotional activities.
- Drives digital best practice – You’re a digital professional who understands what it takes for a multi-disciplinary team to design and deliver digital platforms, websites and services. You’re familiar with Australian Government standards and practices, including the Digital Service Standard and service design and delivery process. You’ve used Agile practices, like Scrum and Kanban, and your toolkit includes a flexible range of methods to track and communicate activities.
- Gets excited about business continuity and process improvement – You’re motivated by helping others to deliver exceptional services and streamline operations. You’re comfortable planning, managing, investigating and analysing business problems and figuring out the best way to achieve efficient and effective outcomes on behalf of others.
- Thinks strategically and pragmatically – You’re a systems thinker who proactively researches the strategic context and operational environment for any business improvement. You seek to understand organisation and team needs, and existing systems and processes before proposing or iterating solutions.
- Is extremely organised – You’re well versed in working across multiple priorities and projects, proactively planning and prioritising your busy team’s work alongside your own tasks and projects. You’re confident triaging and querying incoming requests to ensure your team members are well equipped to meet stakeholder expectations and deliver quality outcomes.
- Collaborates, advocates and negotiates – You have exceptional interpersonal communication skills and enjoy actively facilitating or participating in collaborative problem-solving activities. You’re comfortable negotiating and outlining expectations. You’re gently persuasive and great at keeping people on task.
- Has sound judgement – You’re level-headed, careful and aware of the impact change can have on people. You’re intelligent with emotions, yours, and others’, take responsibility for decisions, maintain good governance, follow protocols and manage emerging risks.
- Is a digital native – You’re fluent in a range of software and tools and enjoy learning new ones. You’re comfortable navigating and customising systems, running reports, and troubleshooting or escalating technical issues.
- digital operations and delivery
- digital product management
- digital project management
- agile practice and coaching
- business analysis
- change management
- customer service
- service design
- portfolio, program and project support
- public participation
- stakeholder engagement
- survey design
- consultation service design
- consultation platform management
- Guiding and supporting multi-disciplinary team operations and facilitating agile ways of working, including:
- selecting, implementing and evaluating methods and tools to manage work at the team, project and program level
- tailoring and documenting processes and procedures
- supporting process improvement and change.
- Supporting project management activities, including developing and managing project briefs, schedules and workshops with suppliers.
- Coordinating, triaging, assigning, prioritising and following up work, including:
- managing inbox requests, Kanbans, backlogs and tasks
- engaging with internal and external stakeholders
- facilitating team meetings
- scoping and closing requests
- identifying and removing blockers
- reporting on work in progress
- Managing consultation operations including advising clients on stakeholder engagement, survey design and consultation platform functions.
- Helping to design engaging consultation content end-to-end including scoping, planning and determining requirements, designing, developing and building consultations and surveys.
- Giving quality assurance feedback and guidance on consultation content.
- Supporting administration activities associated with platforms, procurement, budgeting, recruitment and onboarding.
- Supervising and developing junior operations staff.
- Training digital team members and business areas and maintaining shared resources.
- Start your application by clicking the "begin" button.