Systems Engineer
Grab
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Collaborate with team members to build/improve technical capabilities in the service.
- Responsible for endpoint management (via Software as a Service (SaaS) SaaS based systems like Jamf, Cisco Meraki, JumpCloud and Automox).
- Responsible for endpoint deployment, software evaluation, testing, deployment and post deployment support.
- Provide Level 2 & 3 IT operational support. Coordinate and liaise with vendor for operational support.
- Collaborate with cross-functional teams to provide technical expertise and support.
- Document system configurations, procedures, and troubleshooting steps.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Systems Engineer or similar role.
- Relevant certifications such as Microsoft certified, Azure or AWS Administrator Associate, or other industry specific certifications are added advantage.
- At least 4 years of administration/operations experience for Windows / Linux / MacOS / ChromeOS endpoints.
- At least 4 years of experience in Windows image deployment and image creation like Windows Deployment Services (WDS) and/or Assessment and Deployment Kit (ADK).
- At least 4 years of hands-on experience with Mobile Device Management (MDM) providers like Jamf, JumpCloud, VMWare, Intune, Google MDM.
- Advanced knowledge in macOS, iOS, Windows, Android and Chrome OS management and deployment.
- Advanced knowledge in OS and application patch management, testing and deployment.
- Familiarity in Single Sign-On (SSO), Security Assertion Markup Language (SAML 2.0), Open Authentication (oAuth), and Lightweight Directory Access Protocol (LDAP).
- Strong scripting and automation skills (e.g. Bash, Shell, PowerShell, Python).
- Strong problem-solving and analytical skills.
- Ability to perform troubleshooting and resolve systems-related incidents.
- Familiarity with change management, incident management, and problem management processes.
- Familiarity with networking concepts, protocols, and configurations.
- Familiarity with virtualization technologies and distributed storage concepts (eg. VMWare, Hyper-V, Nutanix)
- Familiarity with Network Access Control (NAC) concepts, practices, and configurations of NAC policies.