Senior Manager for Patient Enrollment
Hire Velocity
- Houston, TX
- Permanent
- Full-time
- Responsible for achieving booking goals across all projects via effective planning.
- Lead study-specific recruitment programs working closely with the clinical study teams and vendors.
- Recruit teams, run orientation sessions, and evaluate and monitor performance.
- Supervise and mentor Team Leads as well as their direct reports.
- Set performance goals, monitor progress, and provide regular feedback.
- Foster a positive work environment and promote teamwork.
- Provide strategic oversight with the head of the department to have foresight on upcoming opportunities and challenges.
- Prepare the annual budget and manage the staff and department consistent with approved budgetary goals.
- Develop monthly, quarterly, and annual department goals and action plans.
- Prepare the annual budget and manage the staff and department consistent with approved budgetary goals.
- Strong data analytics and reporting skills
- Must have a minimum of 5 years dedicated call-center experience running global or national call-center teams in the healthcare environment.
- Team Management (Minimum of 3 years’ experience): Must have solid team management experience. Will have 5-7 supervisors reporting directly to the Sr. Enrollment Manager and each of those supervisors has 15-20 direct reports.
- Customer Service Experience: Must ensure exceptional customer service and maintain high standards.
- Data Analytics and Reporting Experience: Generate regular reports on call center performance, analyze data to identify trends and areas for improvement and present findings to senior management.
- Must have a bachelor’s degree in business administration or related field (BBA required; MBA preferred)
- Project Management Professional (PMP) certification is a plus
- The ideal candidate will be proficient with Salesforce, Google Suite, and Excel