Senior Billing Specialist

• execute a ‘best in class’ billing process for the Product Line leading to positive operational outcomes including minimal WIP and reversals, reduced lockup, increased cashflow and compliance with client SLAs.
• contribute positively to a collaborative team culture.
• undertake their responsibilities with a continuous improvement mindset

• Add disbursements to final bill
• Check rates are correct consistent with client agreements
• Clean up narrations particularly for compliance with eBilling systems
• Conduct compliance checks using client SLAs
• Develop expertise of the Firm’s billing systems and tools through active participation in training and experimentation
• Email bills to clients
• Email links to pre-bills to billing lawyers
• Flag identified write offs with Partner
• Follow up with fee-earners for their pre-bills
• Gather WIP for pre-bills
• Generate a WIP report to identify the matters that can be billed according to SLAs and email highlighted WIP report to lawyers
• Learn how to manage complex billing arrangements, queries and escalation issues
• Manage reversals
• Notify billing lawyers the Billing Team will prepare draft bills on these matters unless they don’t want that to happen and what’s the reason why
• Participate and contribute to Firm projects as required
• Release, post, prepare posted bill including uploading e-bills to eBilling systems
• Run pre-bills to sense check client and matter type details from matter opening process
• Save emails/bills to FileSite
• Save pre-bills in FileSite
• Set up splits for split bills.
• Work alongside relevant Practice Manager/s to ensure a culture of collaboration within the Product Line support team

• Generate ‘Bills not dispatched’ report and monitor for exceptions, escalating as necessary
• Managing Chubb appeals process thru Tymetrix (throughout the month)

• Demonstrated multi-year billing management experience gained in the legal sector (preferable) or within the broader professional services sector.
• Aderant Expert and eBilling experience.
• Analytical and detail oriented.
• An excellent problem solver with great project management and communication skills.
• Sound MS Excel skills.
• Excellent written and oral communication skills.
• Strong service orientation.
• Ability to work independently, take initiative, multi-task and set priorities.
• Ability to establish and maintain productive and respectful working relationships.
• Demonstrated commitment to innovation and efficiency.
• Possesses the personal and professional presence, integrity, business ethics and credibility to represent W+K in a positive manner at all times and positively contribute to W+K values

Acquire BPO