Customer Care Representative Job in Oyo

Oyo, Oyo State
₦ 70,000-80,000 per month
Permanent
Full-time

2 months ago
Apply easily

Our Logistics company is a courier & logistics company. We pride ourselves on being flexible and innovative in the servicing of our customers. Our focused leadership and knowledgeable staff adjust to changing customer needs. We are fast, reliable and professional.We are recruiting to fill the position below:Job Position: Customer Care Representative
Job Location: Ibadan, Oyo
Employment Type: Full-timeDescription

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents

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