Client Services Consultant
Broadcom
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensure Cloud and Resource availability for Banks Private Cloud based on VCF.
- Timely Assess the Infrastructure with help of Architect / VMware backend team and provide inputs to Program Manager
- Manage VMware environment, supporting tools and engineering/troubleshooting the Enterprise environment.
- Administration of VMware implementations, including HA, DRS, templates, and cloning
- Storage allocation to ESX clusters and troubleshooting VMDK/RDM in virtual machines.
- Inventory / Asset Management Storage, Backup, DR, Availability Management
- Working with Windows Active Directory and Group Policies Installation, patching, customization, capacity management and
- maintenance of vSphere ESXi and other components within VMware
- Performance management of physical and logical disk systems
- Working with VMware NSX team for Network integration
- Interface with the VMware backend teams on troubleshooting, critical escalations and call resolution.
- Drive prompt resolution of service requests, incidents and periodically communicate status.
- Notify, escalate and communicate to senior management on status of critical service requests, major incidents and changes as necessary.
- Assess Cloud on periodic basis for improvement areas and provide inputs to Program Manager
- Monitoring Dashboard creation, report generation and triggers creation
- RCA of Security incidents using logs and creation of critical errors dashboard
- Manage large scale enterprise environment of VMware Cloud Foundation product deployments.
- Definition of monitoring criteria and process for ensuring that industry best practices are supported.
- Work with cross-functional VMware project teams which could consist of VMware GSS, Engineers, product management, consulting, and support staff.
- Analyze the existing client environment and proactively share and implement the best practices for ensuring the stability of the environment.
- Should be able to generate and share reports as required by client about the environment.
- Prepare plans for patching, upgrade, update of the products deployed in the VCF environment,
- Prepare standard operating procedure documents for repetitive tasks.
- Ensure Disaster Recovery Readiness of the environment.
- Perform Ad hoc/planned DR activities as and when needed.
- Work as part of a wider project team or independently function as technical lead.
- Take ownership and accountability for individual deliverables.
- Make accurate impact assessments, and raise, implement, close and roll-back plans when needed.
- Maintain current, high-level technical knowledge of the entire VMware product portfolio and future product direction.
- Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends.
- Location – Mumbai / Hyderabad – Onsite only
- Candidate should have 8+ years of professional experience.
- 4+ years of experience in customer-facing positions as a consultant, preferably with a system integrator, consulting, or IT provider.
- Willingness to work in 24x7 as per business requirements.
- Mandatory knowledge on VCF, vSphere, NSX, vSAN.
- Working Knowledge on Aria Automation, Aria Operations, Aria Log insight, Aria Operations for Network Insight
- Should be well versed with Industry Knowledge.
- Up to Date with Recent Technological and Software Developments, Advances in Computer Technology and How This Affects the Business Environment and have a Strong Client Focus.
- Understanding of basic physical storage and networking concept.
- Posses’ good troubleshooting skills on VMware products.
- Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences.
- Ability to work independently and work collaboratively in a team environment.
- An active listener with excellent and confident communications and people skills with an ability to read complex customer situations and adapt as needed.
- Bachelor’s degree or equivalent desired.
- At least one VMware VCP – DCV and VCAP certifications
- Additional VMware certifications, Storage, Networking would be add-on.
- Good to have certification: ITIL.