Field Connectivity and Systems Engineer
Danaher
- Buckinghamshire
- Permanent
- Full-time
- Engage customers to collect and compile detailed information about customer complaints
- Conduct advanced data analysis and troubleshooting, applying a deep understanding of underlying instrument, software and operating system functionality
- Support customers on new implementation projects to interface Cepheid instruments to LIS, Data Managers, Remote Access tools and Cepheid cloud monitoring solutions.
- Troubleshoot and resolve advanced network connectivity issues, applying a deep understanding of Cepheid GX security guidelines, network policies and Windows operating systems requirements.
- Conduct advanced ASTM/HL7/POCT1A data analysis to troubleshoot and resolve LIS data transmission issues.
- Education and Experience:
- B.S diploma (or equivalent) in engineering / electronics / IT with multiple years of relevant experience in clinical laboratory instrumentation and systems or in Technical Support
- Knowledge and skills:
- Fluent English (written and oral) is required
- Customer oriented – understands customer expectations and empathizes with customer & patient needs
- Proactively analyzes complex problems, draw conclusions and propose precise action plans
- In-depth knowledge of the lab processes, LIS interface configurations and LIS/DM integrations complexity.
- Strong understanding of network infrastructure and hardware components, including TCP/IP protocols, network sockets, firewall, routers and VLAN's.
- Extensive knowledge of Windows Operating System.
- Experience using and/or troubleshooting two or more of the following preferred:
- Laboratory analytical diagnostic equipment, medical devices and software
- Microsoft SQL Database
- Healthcare communication protocol standards (ASTM/HL7/POCT1A).
- Virtualized platforms on-premises and cloud-based like VMware, Hyper-V, Azure or AWS.
- SalesForce.com (or similar CRM System)
- Additional language: Spanish, Portuguese, Italian, German, French